Smooth Gift — Premium Gift Sets by Smooth-E

1. Who We Are

This Privacy Policy describes how บริษัท สยามสมูทกิฟท์ จํากัด (Siam Smooth Gift Co., Ltd.) — "Smooth Gift", "we" — collects, uses, and protects your personal data when you use our website and mobile app. We comply with Thailand's Personal Data Protection Act (PDPA).

Registered address: 44 อาคารสมูทไลฟ์ทาวเวอร์ ชั้นที่ 14 ถนนสาทรเหนือ แขวงสีลม เขตบางรัก กรุงเทพมหานคร (44 Smooth Life Tower, 14th Floor, North Sathorn Road, Silom, Bangrak, Bangkok). Tax ID 0105569008615.

2. Information We Collect

Account data: name, email, phone, profile photo (via Google or LINE sign-in).
Order data: shipping address, recipient details, order history.
Payment data: processed by our payment providers; we do not store full card numbers.
Usage data: device type, IP, app interactions, crash logs.
Chat data: messages you send to our AI concierge so we can respond.

3. How We Use It

Process and deliver your orders.
Provide customer support and AI concierge responses.
Improve the app, fix bugs, and prevent fraud.
Send order updates and (with consent) marketing.

4. Sharing

We share data only with:

Couriers and logistics partners (to deliver orders).
Payment processors (to take payment).
Cloud and AI providers (Google Cloud, KIE) under data-processing agreements.
Authorities when required by law.

We do not sell your personal data.

5. Cookies

We use minimal cookies and local storage to keep you signed in and remember preferences (e.g. sender name for gift cards). You can clear these via your browser or device settings.

6. Retention

We keep order and tax records for as long as required by Thai law (typically 5 years). Account data is kept while your account is active and deleted on request, unless we must retain it for legal reasons.

7. Your Rights (PDPA)

You may request to access, correct, delete, or export your data, withdraw consent, or object to certain processing. Email us to exercise these rights.

8. Security

We use HTTPS, access controls, and reputable cloud providers. No system is 100% secure; please use a strong password and keep your sign-in details safe.

9. Children

Smooth Gift is intended for users aged 18+. We do not knowingly collect data from children.

10. Changes

We may update this Policy. Material changes will be announced in the app or by email.

11. Contact

Privacy questions or data requests: [email protected].